Privacy Policy
Real Knowledge Academy Privacy Policy
Last Updated: 18/03/2026
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1. Overview
The Real Knowledge Academy (“RKA”, "we", "us", "our") is committed to protecting the privacy
of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian
Privacy Principles ("APPs").
This Privacy Policy explains how we collect, hold, use, and disclose personal information, and
how individuals may access or correct their personal information or make a complaint.
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2. Types of Personal Information Collected
We may collect and hold personal information including:
- names, contact details (including email address and telephone number)
- student information, including age, school year, and academic information
- parent or guardian details
- payment and billing information
- records relating to tutoring sessions, attendance, and progress
- information relevant to goal-setting, progress tracking, and service delivery when providing
coaching and personal development services
- any other information provided to us in the course of delivering our services
We do not collect sensitive information unless it is reasonably necessary for our functions or
activities and with appropriate consent.
Any such information is handled in accordance with this Privacy Policy and is used solely for
the purpose of delivering our services.
3. Method of Collection
Personal information is collected directly from individuals or their parent/guardian where
applicable, including via:
- enrolment and booking forms
- our website and online platforms
- email, telephone, or other communications
- social media platforms, such as Instagram and Facebook
- participation in tutoring sessions and related services
Where reasonable and practicable, we will collect personal information directly from the
individual concerned.
4. Purpose of Collection
We collect, hold, use, and disclose personal information for purposes including:
- providing tutoring and educational services
- monitoring student progress and maintaining records
- communicating with students and parents/guardians
- managing bookings, scheduling and payments
- complying with legal and regulatory obligations
- improving and developing our services
5. Disclosure of Personal Information
We may disclose personal information to:
- tutors and staff engaged by the Real Knowledge Academy
- third-party service providers (including payment processors, IT service providers, and
scheduling platforms)
- professional advisers
- government, regulatory, or law enforcement authorities as required or authorised by law
6. Children and Minors
As RKA provides educational services to students who are under the age of 18 years, we
collect personal information relating with the consent of a parent or guardian. Parents or
guardians may request access to, or correction of, their child’s personal information.
7. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss,
unauthorised access, modification, or disclosure. These steps may include secure digital
storage systems and restricted access controls.
However, we cannot guarantee the security of information transmitted via the internet.
8. Access and Correction
Individuals may request access to personal information we hold about them and request
correction of that information if it is inaccurate, incomplete, or out of date.
Requests must be made in writing using the contact details below. We will respond within a
reasonable period.
9. Complaints
If you have any concerns or you believe we have breached the Privacy Act 1988 (Cth) or the
APPs, you may submit a complaint in writing using the contact details below.
We will investigate the complaint and respond within a reasonable timeframe. If you are not
satisfied with our response, you may refer your complaint to the Office of the Australian
Information Commissioner (OAIC).
10. Cookies and Third-Party Platforms
Our website and online platforms may use cookies or similar technologies to enhance user
experience. Third-party platforms (including social media platforms) may collect and process
personal information in accordance with their own privacy policies. We are not responsible for
the privacy practices of such third parties.
11. Changes to This Policy
This Privacy Policy is reviewed and intervals and we reserve the right to update this policy
from time to time.
12. Contact Details
For any questions, requests, or concerns regarding this Privacy Policy or our handling of
personal information, please contact:
The Real Knowledge Academy
E: admin@realknowledgeacademy.com.au
101 Wickham Terrace, Spring Hill QLD 4000, Australia
ABN: 92 696 028 648
By engaging with our services, you acknowledge that you have read and understood this
Privacy Policy.